Richmond Neighborhood Housing Services and East Bay Housing Services is actively recruiting new talent. If you are interested in working with us to help our local community achieve the dream of homeownership, we would love to hear from you.
Scope and Purpose
The Mission of Richmond Neighborhood Housing Services, Inc. (RNHS) dba Neighborhood Housing Services of the Eastbay is to improve the lives of people in our communities, one property at a time. To be responsible for overall management of multiple site operations and supervision of maintenance of the physical properties. Above all else, the spirit of teamwork and cooperation with other team members will not only improve the job you do, but enhance the entire work experience.
Duties and Responsibilities
- Collect rents and maintain computer records according to RNHS policies and procedures.
- Process requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc.
- Prepare and monitor site budget.
- Post charges associated with work orders, late charges, etc. by entering them in computer and generating notices for residents.
- Follow-up delinquent accounts and pursue collections in accordance with established procedures.
- Monitor expenses to ensure spending is within guidelines.
- Maintain tenant files and related documentation regarding continuing eligibility and adjustments.
- Show vacant apartments utilizing professional marketing procedures, and maintain a high level of continued occupancy by leasing property in a timely manner.
- Check references and other information on resident applications through approved credit and criminal investigative service.
- Complete Rental Agreements.
- Prepare reports in accordance with established procedures.
- Complete move-in and move-out reports, and send move-in and move-out packages to Property Accountant for permanent filing and disbursement of security deposits.
- Address resident concerns in a professional manner.
- Send/Post all notices regarding compliance to rules and regulations when a violation occurs.
- Hire, train, supervise and (sometimes) terminate site staff.
- Issue purchase order numbers and track purchases from order through invoice.
- Process invoices for correctness, accuracy, and proper coding.
- Purchase office supplies and other administrative supplies for the property.
- Write advertisements as needed, for vacant units and properties obtain prices and place advertisements in the appropriate publications for best exposure for the community.
- Establish and maintain a waiting list per established procedures.
- Complete and submit RNHS Incident Reports for all events that may involve injury and/or damage to Executive Director.
- Maintain the property business office in a neat, orderly and business-like manner at all times with regularly scheduled office hours per established procedures.
- Produce monthly and quarterly rent roll management reports.
- Produce monthly recaps to describe department PM activity.
- Manage properties; deed restrictions, covenants and financing requirements.
- Organize and manage annual property inspections and income verification reporting.
- Track and manage the organizations Welfare Exemption requirements.
General Repair and Maintenance and Tenant Management:
- Oversee maintenance and repairs of properties.
- Set standard and manage a 24-hour response to all tenant inquiries.
- Manage annual holiday tenant giveaways
- Assist Executive Director with an annual property budget to address income and expenses.
- Mange annual budget providing monthly and quarterly reports
- Manage a semiannual tenant survey process to capture tenant feedback.
- Manage the organizations housing wait list.
- Oversee all work associated with the upkeep and maintenance of the grounds.
- Be sure all vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out.
- Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.
- Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.
- Conduct property inspections, including move-in, housekeeping, and grounds in order to assure adherence to established standards.
- Maintain records of the status of assigned units, e.g. filled, vacant, anticipated vacancy, etc.
- Be available at all times either personally, or through other site personnel, for emergency calls.
- Maintain community-owned materials and tools in a neat and orderly manner at all times.
- Maintain a neat and organized workshop area free of clutter and debris for these tools. Upon completion of a maintenance task, all tools and excess supplies shall be cleaned up and stored properly.
- Counsel residents who are not complying with the terms of the lease, and concerning delinquent payments.
- Refer residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance, or to resident services coordinator, as appropriate.
- Resolve conflict and complaints among residents, if possible, in order to avoid grievances.
- Recommend eviction if resident behavior warrants, and prepare related documentation to support recommendation.
- Schedule and complete customer surveys in order to identify resident needs, assess quality of services, etc.
- Participate in hearings and appeals as needed.
- Participate in pre-employment interviews and make hiring recommendations as needed.
- Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures.
- Review time and leave reports for assigned staff.
- Train or assist in training other site personnel.
- Prepare and review performance appraisals and discuss with subordinates as appropriate.
- Counsel employees regarding job performance and document in accordance with established procedures.
- Recommend disciplinary action as needed.
- The Property Manager is authorized to delegate authority to key employees. The Property Manager's responsibility is always primary, even for activities delegated to subordinates.
- Knowledge of RNHS policies and procedures, particularly as they pertain to property management.
- Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations that apply to property management.
- Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local Basic knowledge of building maintenance, fire prevention and liability reduction principles.
- Knowledge of basic office practices, procedures, and equipment.
- Knowledge of the principles of management and supervision.
- Knowledge of the operation of the RNHS computer system and software including Microsoft office suite.
- Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
- Basic knowledge of building maintenance, fire prevention and liability reduction principles.
- Knowledge of basic office practices, procedures, and equipment.
- Knowledge of the principles of management and supervision.
- Knowledge of basic English in order to communicate verbally and in writing.
- Knowledge of mathematics sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments.
- Ability to maintain required records such as tenant files, vacancy reports, etc.
- Ability to procure goods and services in accordance with RNHS procedures and in keeping with the assigned Operating Budget for the property.
- Ability to read and interpret policies and guidelines in order to make sound decisions.
- Ability to prepare clear concise reports and make appropriate recommendations within scope of responsibility.
- Ability to use basic office equipment such as telephone, fax, copier and computer.
- Ability to communicate verbally and in writing.
- Ability to generate records, receipts, and reports efficiently using a calculator and the computer system.
- Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public.
- Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.
- Skilled in analyzing situations in order to identify problems and offer possible solutions.
- Skilled in communicating with all types of people in a wide variety of situations.
- Bi-lingual is a plus!
Qualifications for this Position
- Bachelor’s degree in management, business administration, social science area or closely related fields.
- Minimum of five-year’s experience in property management and experience involving public contact.
- Valid driver's license and up to date vehicle insurance.
- Use of personal automobile for local job-related travel and pick-up.
- Neat, clean and appropriate appearance.
- Meet RNHS Criminal Background & Credit Check, prior to employment.
NOTE: This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification.
Ideal candidate has a min. of 5 years’ experience in property management related to affordable housing; and has management and leadership experience, is proficient in housing policy by county/ city related to tenant housing ordinance(s) proficient in Fair Housing Law.
As the ability to design systems and programs that can assist the organization work efficiently and effectively; has a sense of urgency to ensure RNHS properties are maintained at a high standard and tenant management is a top priority; as the ability to work with a team and take ownership of the organizations’ mission to be a leader of small site property management.
The candidate should be able to be proactive; and forecast the needs related to the organization’s rental portfolio and familiar with government grants and subsidies to assist in the management of the organization’s portfolio. The candidate should be comfortable in community outreach and engagement and attend meetings related to housing and tenant relations in the absence of the Executive Director.
This role is designed to promote candidate to a Property Manager Director as the organization grows its portfolios and capacity.
|Job Title:||Jr. Project Development Manager||Job #:||001|
|Employment Status:||Exempt/Temporary||Division/Dept.||Real Estate Development|
|Reports To:||Executive Director||Last revision Date:||November 14, 2019|
|Salary range:||$55,000- $65,000||Benefits:|
Under the direction of the Executive Director, performs a wide variety of tasks directly related to the planning, development and advocacy of affordable housing projects from acquisition through construction and occupancy; specific to infill, small site and scattered-site development and/ or rehab projects. This position is characterized by a high degree of initiative, responsibility, accountability and ability to work congenially with a wide variety of individuals, community-based organizations and governmental entities. The Junior Project Manager also assists with the development aspects of projects currently owned or managed by Richmond Neighborhood Housing Services, Inc. (RNHS).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Finds and evaluates development opportunities, conducts initial feasibility analysis; creates a development strategy; negotiates purchase agreements; coordinates community acceptance planning; for infill, small site and scattered-site projects.
- Assist with preparing and complying documentation, reports and financials for financing applications including; not limited to reviewing, coordinating negotiation of legal agreements for financing, and maintaining knowledge of current financing
- Work with community stakeholders and residents for public approval by developing and implementing community acceptance strategies; obtaining public entitlement and permits; giving public presentations on behalf of the
- Monitors construction process by negotiating construction documents and contracts; monitoring construction progress and resolving conflicts; overseeing draws and monitoring cost and
- Works with and supports RNHS by utilizing effective lines of communication for exchange of information necessary during design, construction and rent
- Advocates for affordable housing by giving public presentations, participating in community and public policy groups; attending conferences, and staying informed of public policies affecting affordable
OTHER DUTIES WHICH MAY BE REASSIGNED: KNOWLEDGE/SKILLS/ABILITIES
- Must be detail-oriented as well as have the ability to conceptualize and strategize
- Must have experience working independently and as a member of a
- Excellent critical thinking skills
- Ability to multi-task and establish appropriate work priorities
- Must have excellent written and verbal communication skills
- Ability to see both specific situations as well as the ‘big picture’ is
- Ability to read, analyze and interpret complex
- Proficiency with MS Office Suite (Word, Excel, Outlook)
- Demonstrates understanding of development process, programs and schedules related to specific
- This position is characterized by a high degree of initiative, responsibility, accountability and ability to work congenially with a wide variety of individuals, community based organizations and governmental
- Possesses high level of proficiency in financial spreadsheets (Excel) and proficiency in MS Office Suite and Outlook.
- Requires a high level of mental concentration, despite frequent
- Physical Requirements-
- Utilizes computer work station for long periods throughout the day
- Utilizes the telephone and email for significant amount of communication
- Must visit and move about active construction
- Participates in public meetings; may involve evenings and weekends
- Work Environment -
- Must have access to and be able to drive a car. Must have a valid California Driver’s license and proof of automobile insurance.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Education – Bachelor degree in any of the following fields of study: architecture, real estate development, finance, planning, or construction management. Education in other fields of study would be acceptable combined with appropriate work
- Experience – Related work or field work experience in matters related to affordable housing development such as residential architecture, finance, planning, construction,
If you are interested in applying for this position or have additional questions regarding this role please contact:
Nikki Beasley, Executive Director
510-23-6459 x 1605
RNHS is an equal opportunity employer
Richmond Neighborhood Housing Services, Incorporated, a non-profit housing development corporation, develops neighborhood partnerships between community stakeholders: residents, city government and local business and financial institutions, to address the specific housing needs and blighting influences affecting neighborhoods. Under the supervision of the Program Manager, who is responsible for leading the homeownership program in a manner consistent with the Housing Counseling guidelines as set forth by the Department of Housing and Urban Development.
Richmond NHS is a certified Local HUD Counseling Agency (LHCA) serving low-income residents and priority neighborhoods in Contra Costa County and Alameda County since 1981. Richmond NHS initiates neighborhood improvement strategies that:
- Increase the number of low-income families that become homeowners
- Reduce the number of homes lost to foreclosure
- Improve the quality of life for low and moderate-income renters and homeowners by increasing financial literacy
- Engage residents in community revitalization efforts that improve the health and wellness of their neighborhoods.
The Housing Counselor provides comprehensive individual counseling services to prospective homebuyers, renters, and existing homeowners. The counseling sessions may cover a broad array of areas related to the skills, knowledge, and confidence necessary to rent, buy, maintain a home and includes loan modification counseling for those client at risk of losing their homes.main. The Counselor’s main responsibility is to assess those obstacles faced by the customer in pursuing his or her goal, and to develop a corrective action plan or “roadmap to success.” The Counselor’s ultimate role is to utilize tools related to budgeting, debt reduction, credit rebuilding and consumer awareness to facilitate the customer’s progress toward the goal. The customer’s role is to take the necessary action steps identified by the Counselor to accomplish the desired result.
- Conducts comprehensive individual counseling sessions. Assesses clients' financial situation based on the information furnished by the client. Assists clients in developing a budget and setting financial goals. Produces written action plan that supports the course of action that promotes the clients' best interests or the clients' choice of action. Motivates the client to implement the established plan.
- Provides credit information to clients by explains credit report ratings and protections laws to clients and provides answers to clients' questions, including but not limited to bankruptcy, collection action, court judgment, credit education, credit reports, housing issues, consumer protection laws, student loans, wage attachments, etc.
- Maintains schedule of appointments for counseling sessions and efficient and effective system for customer follow-up and contact with no-shows. Performs elements of on-going casework as needed to provide service and problem-solving assistance for client inquiries and account management. Follow up conducts by telephone interviews to determine whether or not client has developed a general understanding of the information pertaining to homeownership. Completes the required assessment, generates and distributes appropriate paperwork, and inputs data as required.
- Maintains and updates customer records after each counseling session in Counselor Max and other pertinent customer-tracking systems.
- Creates an electronic-copy file for each counseling customer that includes the intake form, credit report, counselor’s analysis and corrective action plan.
- Identifies the required tools and establishes a system for assessing mortgage-readiness status for first-time homebuyers, triaging customers, identifying obstacles, developing corrective-action plans, assigning customer tasks, and facilitating customer progress toward their ultimate goal.
- Counsels customers seeking guidance related to predatory lenders.
- Counsels customers regarding options to avoid foreclosure including loan modification, deed-in-lieu, short sale and Keep Your Home California program and other tools.
- Secures a comfortable and private work area for counseling sessions.
- Adheres to all guidelines related to client confidentiality.
- Education, Outreach & Program Development
- Organizes pre-and-post purchase educational workshops and/or home buyer’s sessions.
- Ensure that all materials, curriculum, and other items are inventoried and stocked in preparation for class delivery.
- Assist with the nurturing of existing partnerships and outreach to prospective partners to secure funding and support for the educational programs.
- Assists with the development of a comprehensive marketing/outreach plan for recruiting customers and investing partners for the counseling program.
- Maintain positive and effective relationships with lenders, builders, grantors, and real estate professionals.
- Reporting & Quality Control
- Ensures that quality-control measures are followed and that customer satisfaction is a priority of the counseling program.
- Maintains organized and up-to-date electronic customer records.
- Produce statistical and analytical management reports to include information regarding customer transactions, class attendance, customer satisfaction and outcomes data.
- Establishes and maintains a professional relationship with customers and adheres to guidelines related to financial confidentiality.
- Maintains and updates policies, protocols, procedures, and lending-product information on a routine basis.
- Enforces provisions in audit and compliance manuals and grant requirements.
- Prepares routine production reports and detailed management reports related to status and progress of customers in counseling program within the established timeframe and submits them to the Program Manager or Executive Director.
- Archives inactive cases on a routine basis (at least quarterly). Audits the Housing files to insure compliance with the current regulations.
- Participates in special projects as assigned by management.
- Highly motivated self-starter with strong project management, facilitation, and change-management skills.
- Ability to interact effectively and confidently with individuals at all social and economic levels that access the center’s services, other members of the community, and partners.
- Ability to work independently and as a productive team member.
- Flexible, adaptive, and positive in a constantly changing environment.
- Detail-oriented, with a willingness to learn new skills and techniques to promote efficiency and successful customer outcomes.
- Ability to identify internal weaknesses, identify solutions, and to adapt counseling methods and tools to create more efficient systems and more effective customer outcomes.
- Exhibits compassion, patience and sensitivity when addressing customers’ lending issues and ability to sense when people are overwhelmed; assists clients by identifying credit obstacles and debt issues and to breaks obstacles down into manageable steps.
- Dedicated individual who is able to interact effectively and confidently with individuals at all social and economic levels and to engage customers and help families solve their financial problems and accomplish their housing-related goals.
- Entrepreneurial passion to create and improve programs to meet consumer needs.
Experience and Qualification Requirements:
- Excellent interpersonal, written and verbal communication skills.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
- Ability to work effectively in both individual and group settings. Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
- Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
- Equivalent to completion of two-years college (90 quarter units or 60 semester units) from an accredited college or university; (Additional experience as outlined below may be substituted for the education on a year-for-year basis); and,
- Working knowledge of HUD Housing Counseling Program Handbook 7610.1.
- A minimum of two (2) years’ experience in housing counseling, mortgage lending or social services counseling and case management.
- Minimum of two (2) years experience in working with customers on an individual basis in teaching, counseling, or mentoring role.
- Must possess or ability to successfully achieve the NeighborWorks® Center for Homeownership Education and Counseling (NCHEC) certification coursework and pass the exams with a minimum score of 80% to obtain and maintain NeighborWorks® Full-Cycle lending designation including the following:
- Homebuyer Education Methods: Training the Trainer Course and Exam or Five (5) or more years demonstrated experience as a homeownership trainer.
- Lending Basics for Homeownership Counselors and Exam or three (3) or more years demonstrated experience as a mortgage lender.
- Compliance with State and Federal Regulations and Exam or three (3) or more years demonstrated experience as a mortgage lender.
- Loan Servicing and Collection and Exam or three (3) or more years demonstrated experience as a loan servicer.
- Beginning to Intermediate Foreclosure Prevention and Exam or three (3) or more years demonstrated experience as a post-purchase counselor.
- Post-purchase Education Methods and Exam or three (3) or more years demonstrated experience as a post-purchase counselor.
- Adherence to and adoption of the National Industry Standards for Homeownership Education and Counseling and National Industry Code of Ethics and Conduct.
- Knowledge of and experience working with public subsidy programs (CDBG, HOME, AHP, CalHFA, NHSA)
- Demonstrated presentation skills with the ability to engage participants, promote active learning and adjust style and pace to audience needs.
- Working knowledge of audiovisual equipment and PC presenter.
- Expert knowledge of Microsoft Office (MS Word, MS Excel, MS PowerPoint); familiarity with MS Access a plus.
- Working knowledge of the entire loan process, including loan origination, processing, servicing software, and general underwriting guidelines for affordable lending products.
- Willingness to work evenings and maintain a flexible work schedule.